Deposits and withdrawals

How to deposit funds to an account

1. Create a personal account in the required currency. Menu "Accounts"> "Personal accounts" > "Create a personal account". If the currency of the personal account differs from the currency of the transfer, the payment will be declined. This repayment will be made within 5 business days.
2. Accounts can be funded on an open page using the "Deposit" button. Or deposits can be made using the menu tab "Payments" > "Deposit funds". Fill in all fields. In the "Banks" item, choose the Alfa-Bank details and create a request. The next window will provide the bank's details for depositing funds.
3. Go to the nearest Alfa-Bank branch with an invoice to deposit funds. The payment details already contain the details of the Alfa-Forex customer (a customer questionnaire number/a personal account number).
4. To make a deposit you need to bring your passport

Please consider the following when transferring the funds

1. Transfers are made in rubles, dollars and euros.
2. To transfer funds, the currency of the bank account and your Alfa-Forex personal account must be the same.
3. Transfers from third parties are not accepted.
4. To speed up the transfer and/or to provide assistance to employees of the Bank branch when transferring funds, we recommend that you call the Alfa-Forex help desk: 8 (800) 100-62-02
5. Funds are repaid within 5–7 business days and only to the payer's bank.
6. To transfer an amount exceeding RUB 600,000 (or foreign currency equivalent) when funding an account, you must have a signed Alfa-Forex customer questionnaire and a signed Agreement on Conversion Arbitrage Transactions on the terms of Margin Trading. A questionnaire and an agreement can be requested through the help desk in the User Account.

How to deposit funds to an account

1. Create a personal account in the required currency. Menu "Accounts"> "Personal accounts" > "Create a personal account". If the currency of the personal account differs from the currency of the transfer, the payment will be declined. This repayment will be made within 5 business days.
2. In Alfa-Click, go to "Payments" and choose the menu tab Alfa-Forex.
3. Fill in all details on the open page. In the "Questionnaire number" field, enter the Alfa-Forex User Account login (7 digits). In the "Personal account" field, enter the number of the created personal account, "Accounts" > "Personal accounts" (6 digits).

You can issue an invoice in Alfa-Click from the User Account:

1. Proceed to "Payments" > "Deposit funds", then "Create a deposit request". Specify a ruble personal account and choose Alfa-Click as the payment system. Specify your Alfa-Click login and the required transfer amount. The minimum deposit amount through this method is RUB 3,000.
2. Enter Alfa-Click, on the main page to the right you will see an invoice, or go to "Pay for services" > "Pay invoices". An invoice can be paid within 30 days from its date of issue. Confirm invoice payment through Alfa-Click, funds will be added to your Alfa-Forex personal account within 5 minutes.

How to deposit funds to an account

1. Transfers are made in rubles, dollars and euros.
2. To transfer funds, the currency of the bank account and your Alfa-Forex personal account must be the same.
3. Transfers from third parties are not accepted.
4. To speed up the transfer and/or to provide assistance to employees of the Bank branch when transferring funds, we recommend that you call the Alfa-Forex help desk: +7 (800) 100-62-02 ext. 1.
5. Funds are only repaid to the payer's bank and within 5–7 business days.
6. The maximum single payment is RUB 600,000 or foreign currency equivalent; the number of such payments per day is not limited.

How to deposit funds to an account

1. Create a personal account in the required currency. Menu Accounts > Personal Accounts > Create Personal Account
2. Accounts can be funded on an open page using the "Deposit" button. Or deposits can be made using the menu tab "Payments" > "Deposit funds" > "Create a deposit request". The system will ask you to select an account number, a payment system (Bank card) and specify a deposit amount. Then click the "Proceed to payment" button and confirm the details.
3. Proceed to the payment page, fill in the card details and make the payment

Please consider the following when transferring the funds

1. The transfers are made in rubles, dollars and euros. If the currency of your trading account is different from the currency of your bank card account, the conversion will be made by Visa or MasterCard payment system at the internal exchange rate.
2. No transfers from third parties will be accepted.
3. Attention:
   This transfer is available only for personal accounts.

How to deposit funds to an account

1. Create a personal account in the required currency. Menu Accounts > Personal Accounts > Create Personal Account If the currency of the account differs from the currency of the transfer, the payment will be rejected. In this case, the funds will be returned within 5 working days.
2. You can deposit funds on the displayed page by clicking "Top Up Account". Or you can use the menu tab Payments > Deposit Funds Fill in all the fields. In Banks, select Alfa-Bank requisites and create a request. In the next box, you will receive the bank details for crediting the funds.
3. Take the invoice to your bank to credit the funds. You can also transfer funds through online banking, if such service is provided by your bank. The payment details specify the information on the client of Alfa-Forex (such as the client application number / personal account number).

Please consider the following when transferring the funds

1. The transfers are made in rubles, dollars and euros.
2. During the transfer, the currency of the bank account and the currency of your personal account in Alfa-Forex should be the same.
3. No transfers from third parties will be accepted.
4. The funds can be returned only to the bank requisites of payment sender within 5-7 working days
5. Make sure that the bank teller indicated the following as the purpose of payment: Payment under the agreement/login ААААААА/ВВВВВ for working in the Forex Market on the terms of Margin Trading. In this case, AAAAAAA is the client application number, and BBBBB is the personal account number.

Please consider the following when preparing your application for withdrawal of funds:

1. Funds may be only be withdrawn after a successful check of the Personal Account.
2. Withdrawals cannot be made to third party accounts.
3. Before applying for a withdrawal, provide your bank account details in your Personal Account. Proceed to "Payment details" > "Bank accounts" and add your account details in the required currency.
4. Funds can be withdrawn in rubles, dollars and euros and are only made in the currency of the personal account where the application came from.

Period for processing the applications for withdrawal of funds.

1. Applications for withdrawal of funds received prior to 12:00, Moscow time, will be processed before 19:00 of the current working day.
2. Applications for withdrawal of funds received after 12:00, Moscow time, will be processed before 19:00 of the next working day.
3. Clients of Alfa-Bank will receive their funds within 1-2 working days after the processing of their application.

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1. The funds can be withdrawn only after the verification of your personal account.
2. The funds cannot be withdrawn to third-party accounts.
3. Please specify the requisites of your bank card before submitting the application for withdrawal of funds.
4. The funds can be withdrawn in rubles, dollars and euros, but strictly in the currency of your personal account, from which you submitted the application.

Period for processing the applications for withdrawal of funds.

1. Applications for withdrawal of funds received prior to 12:00, Moscow time, will be processed before 19:00 of the current working day.
2. Applications for withdrawal of funds received after 12:00, Moscow time, will be processed before 19:00 of the next working day.
3. Clients of Alfa-Bank will receive their funds within 1-2 working days after the processing of their application.

Please consider the following when preparing your application for withdrawal of funds:

1. Funds may be only be withdrawn after a successful check of the Personal Account.
2. Withdrawals cannot be made to third party accounts.
3. Before applying for a withdrawal, provide your bank account details in your Personal Account. Proceed to "Payment details" > "Bank accounts" and add your account details in the required currency.
4. Funds can be withdrawn in rubles, dollars and euros and are only made in the currency of the personal account where the application came from.

Period for processing the applications for withdrawal of funds.

1. Withdrawal applications received before 12:00 p.m. (Moscow time) on the current business day will be processed before 19.00 p.m. on the current business day. Check with your bank to find out when the funds will reach your account.
2. Withdrawal applications received after 12:00 p.m. (Moscow time) on the current business day will be processed before 19.00 p.m. on the next business day. Check with your bank to find out when the funds will reach your account.
3. Customers will receive funds within 2–5 business days after processing an application.